RETURNS AND Q + A
Thank you for visiting Her Story Clothing Co!
RETURNS AND STORE CREDIT
We happily offer returns for merchandise within 14 days of purchase date. Returned items must be unwashed, unworn and with tags in tact. We do not issue return labels, so you can send the item back any shipping method you prefer. Customer covers all cost of shipping items back for returns and store credit. Original invoice must be included in your return package. All accessories and sales items are FINAL SALE. Please allow 3 business days for return/store crediting processing. Once your return is processed, we will send an email confirming the amount that will be issued back to your account for in the amount of store credit. The amount of store credit is only for the items returned, not shipping. Any returns past 14 days of purchase date will not qualify for return. We allow 21 days from purchase date for store credit.
U.S. Standard Shipping is a flat rate of $3.95! Order Processing takes 1-3 Business Days. Once shipped, packages are guaranteed to arrive within 2-3 business days.
We offer free shipping on US orders $150+ pre-tax.
THESE ARE OUR GENERAL SIZE CHARTS FOR CLOTHING. WE CARRY A WIDE VARIETY OF BRANDS AND STYLES AND SIZING CAN VARY DEPENDING ON FABRIC AND STYLE OF THE GARMENT. IF YOU NEED ADDITIONAL INFORMATION ON SIZING, PLEASE VISIT THE PRODUCT PAGE OF THE ITEM FOR MEASUREMENTS AND FIT. YOU CAN ALSO CONTACT ONE OF OUR STYLIST BY EMAIL OR PHONE IF YOU WOULD LIKE MORE INFORMATION ABOUT A CERTAIN STYLE
ORDERS AND PAYMENT
We accept the following as payment:
- American Express
- HER STORY CLOTHING CO Gift Card
ORDERS CAN NOT BE CANCELLED AFTER THEY ARE PLACED! Payment is processed automatically once your order is placed. Order processing is 1-3 business days. Order changes can not be made. Your Order will appear unfulfilled until it ships.
Promotion codes are only offered on a limited time basis. You can only use ONE promotion code per order, unless otherwise specified. We are NOT responsible if the code is not entered at checkout as the code is a gift and payment is processed automatically.
When using a Gift Card and a Promotion Code, you must enter the Gift Card Code First, then enter the Promotion Code.
INFORMATION WE COLLECT
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customercare@Herstoryclothingco.com
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.